– Unavailable stock
– Insufficient stock for purchase
– Issues arising from the credit and fraud avoidance department
– Payment not recieved
– Any order not paid for is considered cancelled orders.
– Customer cancelling the order
To cancel your order, you need to contact our Customer Service Centre. If your order has not yet been processed, we will cancel it and refund all the money back to you. However, your order will not be cancelled after it has been processed and shipped out. This can happen within 12 hours from the time you place an order.
We refund your money in the same way that you made your payments. If you used a credit card or Cheque or Money Order, we will refund through the same means. Any cheque or money order will be sent back to the billing address that you have given us.
We usually process refunds within 15 working days. For cheque payments or money orders, delivery to your billing address might take some time depending on the mail carrier. Apart from that, it will take a while to credit the cheque into your account from the time you deposit the cheque, depending on your bank.
Kindly note that we are exempt from liability arising out of delays in crediting your credit card account since this liability rests with your bank.
Incase if your order has been cancelled, our customer service centre will get in touch with you. If this happens when your card has already been charged, we will reverse the transaction back to your account.